Any cancellation made 15 days before the tour will pay $40 per person to cover fees and other services that are bought in advance.
If the cancellation is made within the 15 days before the tour, 50% of the price per person has to be paid.
If one day before, because of disease or if any natural event happens that does not allow the person to get to the hotel and therefore be able to do the tour, the full amount has to be paid.
Cancellations in the morning, the full price per person is paid.
Cancellations in the morning because the person is sick and therefore not able to do the tour 60% of the price per person that does not go on the tour will be charged.
Overnight tours in protected areas:
The deposits of confirmation for overnights in Corcovado National Park are to cover all fees and other services that must be paid and advance so no refunds are given in this case unless full amounts were paid so we will keep the cost of the fees and other services and give the rest back.
Sudden cancellations in the morning before the tour will pay the full amount per person.
Cancellations in the morning because of a sudden disease will pay the full amount.
In case of cancellation on our behalf due to bad weather, the fees for the entrance, accommodation, guide, transportation, and food for the protected area will be covered by the buyer of the tour.
This document will not be exposed to third parties unless this is due to legal reasons.
Any attempt to try to avoid all of the points touched on this contract will be considered as intent to break this contract.
Refunds will take 3 weeks minimum.
Final payments must be done the day before the tour when we visit you at the hotel or in the morning if both parts accept it (only when we considered that we can do partial payments, otherwise full amounts are paid).
The final payment must be done in cash in case we accepted a partial payment.
Conditions
Osa Great Adventure promotes high values and does not tolerate any acts of racism, prejudice, or sexism so any person that does not respect it will not be taken in our activities with no refund.
The schedules of the tours can be changed due to safety reasons and the well being of the operation.
Osa Great Adventure is a tour agency and as such will also use third-party services to assure that the activities are done successfully.
The amounts to pay in cash will be paid the day before the tour in cash.
Osa Great Adventure is a virtual tour agency, therefore, we visit our clients at the hotel the day before the tour.
Once the deposit for the activities is done by the buyer of our services, our politics of cancellation and conditions are accepted, and the activities will be confirmed.We recommend to contact us via email [email protected] or WhatsApp +50661025934 the day before the tour to make clear where to be at for the tours and transfers to avoid getting lost.Gear damage disclaimerOsa Great Adventure does not take responsibility for damaged equipment, propper and self-care of the gear is a must due to the tropical conditions where sudden rainfalls and floods are common, waterproof protection is recommended as well as hard cases while exploring some of the deepest rainforests in the neotropics.
Refunds and procedures in case of late payment of invoices
The invoices are sent and should be paying the soonest possible since the spaces could be sold to another traveler that pays before and in some cases, reservations such as the ones in national parks and hotels have a limit of time to be paid.
When an invoice is paid and the reservation made is no longer available we will proceed to refund the money and in this case, the buyer must cover the commission amount from PayPal or any other source we use to charge for the tours, accommodation, or packages.
